tetrawin Casino & Sportsbook Data Care

This page describes what we collect when you use tetrawin and how we keep that data protected. We at tetrawin operate a sportsbook and gaming platform where users place bets on football, esports, live casino games, and lotteries. To do this safely and comply with law, we gather certain information about you — your identity, contact details, payment records, and betting history.

Our privacy practices reflect our commitment to transparency and security. We collect only the information we need to provide our service, verify your identity, process payments, and comply with regulations. We do not sell your data to third parties. We do use trusted processors — payment gateways, email providers, and hosting companies — who handle your data under strict confidentiality agreements.

This guide explains what we collect, how we use it, who we share it with, how long we keep it, and what rights you have over your information.

What We Collect When You Join tetrawin

Account registration and identity information

When you open a tetrawin account, we ask for your email address, full name, date of birth, phone number, and residential address. We use email as your login identifier and to send account notifications. Phone and address are collected for account verification and legal compliance (Know Your Customer, or KYC, requirements). Before you can deposit or withdraw, we require government-issued ID (passport, national ID card, or driver's license) and address proof (utility bill, bank statement, or rental agreement dated within three months). We store these documents encrypted on secure servers.

Payment and transaction data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction — amount, timestamp, payment method, and status. We do not store your full payment card or bank account number; instead, payment gateways process those details and return only a token or confirmation code to tetrawin. This separation protects your financial information from exposure. We keep transaction records for up to seven years to comply with anti-money-laundering regulations.

Data retention: We retain your account data for as long as your account is active, plus three years after closure to meet legal obligations. Payment records may be kept longer if required by financial regulators.

Betting history and gameplay data

We record every bet you place on tetrawin — the market (Liga 1 football, Piala Indonesia, esports, live casino, lottery), your stake, the odds, the result, and your profit or loss. We track which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, blackjack, roulette, baccarat, Dragon Tiger). We also log your login times, IP address, and device information (browser type, operating system). This data helps us detect fraud, resolve disputes, and understand which features you use.

Communication and support records

When you contact tetrawin support via live chat or email, we store your messages, our responses, and any supporting documents you provide. We use these records to resolve your issue and improve our support quality. Support conversations may be reviewed by our team to ensure service standards and to train new support staff.

We at tetrawin collect data only to provide secure betting, verify identity, and comply with law — never to sell or misuse your information.

tetrawin privacy team

Cookies and tracking technology

We use cookies (small files stored on your device) to remember your login session, preserve your language preference, and track your interactions on tetrawin. Cookies help us detect unusual activity and prevent fraud. You can disable cookies in your browser settings, though this may affect tetrawin functionality. We do not use cookies to build profiles for third-party advertising.

Our tetrawin Data Practices & Your Rights

How we use your information

We at tetrawin use your data for these purposes:

Providing and maintaining tetrawin services — account setup, deposits, withdrawals, bet settlement.
Verifying your identity and complying with Know Your Customer (KYC) and anti-money-laundering (AML) regulations.
Detecting and preventing fraud, unauthorized access, and abuse of our platform.
Investigating disputes and resolving customer complaints.
Sending you service notifications (account alerts, promotion announcements, policy updates).
Improving tetrawin by analyzing which features are used and where we can improve.
Meeting legal obligations to Indonesian and international regulators.

We do not use your data for marketing beyond service-related announcements. We do not sell your personal information to advertisers, data brokers, or other companies. We do not build profiles to manipulate your behavior or make automated decisions about you (such as denying a withdrawal based solely on an algorithm).

Who has access to your tetrawin data

Within tetrawin, only staff members with a legitimate need can access your full information — for example, our support team can see your account when you contact us, and our compliance team can view your KYC documents to verify identity. Our hosting provider (which may be located outside Indonesia) stores tetrawin databases under encrypted, password-protected access. Our email provider sends notifications on our behalf but does not have access to your full account details.

We may disclose your data if required by law — for example, if a court orders us to provide records in a legal dispute, or if regulators investigating money laundering request information. In such cases, we comply while notifying you where permitted.

Data security and storage

We at tetrawin protect your data using SSL/TLS encryption (HTTPS) for all communications between your device and our servers. Your password is hashed (not stored in plain text) using industry-standard algorithms. Payment data is handled by certified payment processors and does not sit on tetrawin's main servers. Our hosting infrastructure uses firewalls, intrusion detection, and regular security audits. We conduct annual penetration testing to identify and patch vulnerabilities.

Our servers may be located outside Indonesia — specifically in regional data centers in Southeast Asia. These locations offer redundancy and compliance with multiple regulatory frameworks. All data centers use physical access controls, surveillance, and climate management to protect hardware.

Your rights regarding your tetrawin data

You have the right to request access to your personal information — contact us with your account email and we will provide a copy of your stored data. You have the right to correct inaccurate information (e.g., if your address is wrong, we will update it). You have the right to request deletion of your data, though we may retain some records (such as payment history) to comply with law. You have the right to download your data in portable format (account summary, bet history, balance records). To exercise these rights, email tetrawin support with your request and account details.

Account closure: If you close your tetrawin account, we delete your profile data after three years (unless legal holds apply). Transaction records and KYC documents are retained per regulatory requirements.

Third-party links and external websites

tetrawin may link to external websites (e.g., league websites for Liga 1 or Piala AFF results). We are not responsible for the privacy practices of those sites. If you click an external link, review that site's privacy policy before providing your information.

Updates to this privacy policy

We may update our privacy practices from time to time. Material changes (such as collecting new types of data or sharing information with new third parties) will be announced in your tetrawin account and via email. Your continued use of tetrawin after an update constitutes acceptance of the new policy.

Contact and complaints

If you have questions about our privacy practices or want to exercise your data rights, contact tetrawin support via live chat (typically 10 AM–11 PM) or email (24 hours). If you are dissatisfied with our response, you may lodge a complaint with your local data protection authority or consumer protection agency in Jakarta, Surabaya, Bandung, Medan, or Semarang.

We at tetrawin take your privacy seriously. We collect only necessary data, protect it with industry-standard security, and never misuse it. Your trust is central to how we operate, and this policy reflects our commitment to transparency and responsible data stewardship.